IMPORTANT COMMUNITY GUIDELINES & SUPPORT CHANNELSAs our community continues to grow rapidly, it's vital to streamline our support processes and prioritize data security. To ensure everyone receives timely and secure assistance, please follow these guidelines:
1.
General Inquiries & Account Help: For the fastest response on account issues, program questions, or general assistance, please email askme@joeyyapacademy.com
2.
Tribe Plus Support: For specific issues related to Tribe Plus, we have a dedicated team equipped with the necessary tools and access to assist you. Reach out directly at tribeplus@joeyyap.com
3.
General Help via Telegram: For convenience, you can also PM our team on Telegram by clicking @teamjoeyyap. To expedite the process, include your name, email, and phone number in your message. While this is a more accessible method,
it may be slower than direct email simply because the team here does not have the access or privy to the info needed to resolve your cases.
IMPORTANT DO NOTS:4.
Public Posts and Personal Data: Please refrain from posting support requests or technical issues here (@realjoeyyap) as this channel is dedicated solely to content and topic discussions. For your safety, avoid sharing personal data (emails, courses purchased, etc.), or any links publicly.
Posting such information here will result in a ban due to security concerns.
5.
Private Messages from Joey Yap or Team: Be aware that Joey Yap or Team Joey Yap will never initiate private messages. This is a strict security measure. If you need support, you must send us a private message first. This protocol ensures your security and privacy within our community.
We appreciate your cooperation and understanding. These measures are in place to protect your information and ensure everyone can enjoy a safe and supportive community environment.
Admin – Jay
